Privacy Policy

1. Introduction

At Indiva Stays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, postal address
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Booking Information: Travel dates, number of guests, special requests
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Pages visited, time spent on site, referring websites

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing your bookings and reservations
• Communicating with you about your stay and services
• Sending booking confirmations and important updates
• Improving our website and customer experience
• Personalizing your experience on our platform
• Complying with legal obligations and preventing fraud
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With property owners to facilitate your booking
• With payment processors to complete transactions
• With service providers who assist in our operations
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Object to processing of your data
• Request data portability

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: stays@indiva.com
Phone: +91 84306 00600
Address: 42A, Impression House, Mumbai, Maharashtra