Terms & Conditions

1. Introduction

Welcome to Indiva Stays. These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to be bound by these terms. Please read them carefully before making a booking.

2. Booking and Reservations

All bookings made through Indiva Stays are subject to availability and confirmation. We reserve the right to accept or decline any booking request at our discretion. Once a booking is confirmed, you will receive a confirmation email with all relevant details.

• Bookings must be made by individuals 18 years or older
• Accurate information must be provided during the booking process
• Payment must be completed as per the payment terms
• Special requests are subject to availability and cannot be guaranteed

3. Payment Terms

Payment for bookings must be made in accordance with our payment policies. We accept various payment methods including credit cards, debit cards, and online payment platforms. Full payment or a deposit may be required at the time of booking, depending on the property and booking terms.

4. Cancellation Policy

Cancellation policies vary by property and booking type. Please refer to our Cancellation & Refund Policy for detailed information. Cancellations must be made in writing and are subject to the terms outlined in your booking confirmation.

5. Guest Responsibilities

Guests are expected to treat the property with respect and care. Any damage caused to the property during your stay will be your responsibility. You agree to:

• Comply with property rules and local regulations
• Not exceed the maximum occupancy limit
• Maintain cleanliness and order during your stay
• Report any damages or issues immediately
• Not engage in illegal activities on the premises

6. Liability and Insurance

Indiva Stays is not liable for any loss, damage, or injury to guests or their belongings during their stay. We recommend that guests obtain appropriate travel and personal property insurance. We are not responsible for any disruptions to services beyond our control.

7. Privacy and Data Protection

We are committed to protecting your privacy. Personal information collected during the booking process is used solely for reservation purposes and is handled in accordance with our Privacy Policy. We do not share your information with third parties without your consent.

8. Modifications to Terms

Indiva Stays reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

9. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

Email: stays@indiva.com
Phone: +91 84306 00600
Address: 42A, Impression House, Mumbai, Maharashtra